Refund policy

We want you to have a positive shopping experience with Agabny.

Return Window
Return requests must be submitted within 14 days of delivery.

Eligible Returns
Items must be unused, in original condition, and in original packaging.

Non-Returnable Items
For hygiene and safety reasons, certain items such as earbuds, personal care products, and intimate-use products may not be eligible for return unless defective.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs
Original shipping charges are non-refundable unless the error was caused by us or our fulfillment partners.